Telephone Answering

Telephone Answering from Arema Connect

By: Arema Connect  14/12/2012
Keywords: business services, call centre, secretarial services

Calls answered in your name and messages forwarded via email or SMS You want to ensure you never miss a customer call. But you don’t want your customers handled by a traditional call centre, where they are put on hold or repeatedly asked the same questions. With Arema you can relax knowing that every customer call will be answered warmly, politely and efficiently. You also know that we will forward all messages to you immediately via email and SMS so you don’t miss anything important. We can handle a range of calls on your behalf – taking orders, handling enquiries, processing payments, registering attendees. And with our ISO 9001 certification you can be confident in our strong focus on quality.

How Arema Telephone Answering Works
Our aim is to effectively become part of your business, so your customers don’t realize there is a third party responding to their call. We meet with you to discuss how you want your calls answered and to understand the types of enquiries you want us to handle. We customize the telephone answering service so you get the specific features you require. We then begin a short ‘handover’ period where we answer calls while you watch and listen. We use the latest contact management technologies and processes to deliver the highest quality service in the most efficient way possible. Once you are satisfied we can handle calls the way you like, we take it from there, learning more about your business over time so we can become even more effective.

Our Telephone Answering services

We provide a full range of call answering services, from receptionist services to emergency response

- Receptionist services
- Holiday cover
- Message taking
- Order and book tickets
- Event support Claims and complaint line
- Product recall and store locations
- Payments and reconciliation
- Donation lines and membership
- Emergency response lines

Keywords: answering service, business services, call answering, Call Answering Services, call centre, phone answering service, secretarial services, Telephone Answering, telephone answering service, telephone answering services, virtual assistant, Virtual Pa, virtual personal assistant, virtual reception

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