Mobile Response Management

Mobile Response Management from Arema Connect

By: Arema Connect  14/12/2012
Keywords: Customer Support, call centre, Contact centre

Mobile Response Management
SMS text is a highly effective way for you to interact with your customers. 97% of text messages are read within 5 seconds and 32% of consumers respond to SMS promotions. Arema Connect can help you message your customers when announcing offers or new products. We can also help you set up special short codes for particular campaigns. We monitor all incoming SMS texts from your customers on your behalf, scanning and responding to them using the latest mobile response management technology.

How Arema Connect’s Mobile Response Service Works

First we assign a dedicated Account Manager to your business. Your account manager will meet you to discuss how you want to use mobile messaging to connect with your customers, both for outbound promotions and inbound customer service requests. For outbound mobile campaigns we provide you access to an easy-to-use web-based system for uploading customer mobile numbers. Once the numbers are uploaded you can edit and schedule messages to your customers. We can also generate mobile short codes (5 digit numbers) for your business, plus ‘keywords’ you want to use on those short codes (e.g. “Text OFFER to 5xxxx”). You can use these short codes to let customers easily request a brochure, call back, store location or email. For inbound mobile customer service we capture all incoming SMS messages coming to a business mobile number or short code and respond appropriately. In most cases the response can be automated – we scan the message for a keyword and then respond accordingly. For instance if someone texts “BROCHURE [email protected] to a particular business number, we can automatically email a brochure to that email address.

Benefits of Arema’s Mobile Response Service

Reach Your Customers Instantly – customers read your texts and respond to offers.

High Response and Success Rates
– customers read your texts and respond to offers.

Improved Customer Service – adopting mobile response management makes it much easier for your customers to contact you round the clock, and much easier for you to respond quickly.

Reduced Administrative Effort – Arema can handle your mobile response so you don’t have to train staff or buy complicated new technology.

Keywords: call centre, Contact centre, Customer Support

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