Live Chat Support

Live Chat Support from Arema Connect

By: Arema Connect  14/12/2012
Keywords: Customer Support, call centre, Contact centre

Online web chat is a great way to improve customer service and drive sales. Visitors to your website can use Live Chat to get information from a real person about your products and services. Customers are often more comfortable ordering a product or service after they have had a chance to talk it over with a customer service representative. Live chat provides another tool for them to have that conversation and get an instant response to their questions.

How Arema Connect’s Live Chat Support Service Works
First we allocate a dedicated Account Manager to your business. We then meet with you to understand the products and services you sell and the typical profile of your web visitors. We develop a list of frequently asked questions (FAQ) and the appropriate response to help our staff handle the initial conversations. Next we connect our Live Chat service (LiveHelpNow) to your website so we can monitor and chat with visitors to your website. When someone arrives on your site they will see the Live Chat option. If they click on this option a small chat window appears on their screen and they are connected live to one of our customer support agents. Depending on your preferences our dedicated agents can handle simple questions or offer promotions. Our agents can also initiate chat at particular moments, for example before an online shopping cart is abandoned.

Benefits of Arema Connect’s Live Chat Support Service
Improve Customer Satisfaction
– customers can get quick answers to their questions without having to pick up the phone or wait for a response. And with Live Chat you can maintain a sales presence on your website 24 hours a day.

Increased Sales Conversions – Using Live Chat helps you to close more sales as you answer last minute queries from shoppers before they make a purchase. Reduce Shopping Cart Abandonment – live chat can reduce abandonment by up to 50% within one to two months.

Improved Cross-Sell Opportunities – our agents can highlight complementary products and services to your website visitors.

Reduced Costs – providing support for Live Chat will reduce the demands on your Telephone support service.

Multi-Channel Integration – We can integrate our Live Chat response with email, SMS, social media and standard phone support so your customers enjoys a consistent experience.

Multi-Lingual Support – Arema Connect can provide Live Chat support in a number of major European languages.

Keywords: call centre, Contact centre, Customer Support

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