ATMS provides a tailored on-going support service to each customer.
The support service includes both technical and operational support. The
service provides a guaranteed response 24 hours a day, seven days a
week, 365 days a year if required.
ATMS also supports its customers by providing a consultancy service
to ensure that the best use is being made of the system. We also attend
meetings with our customers and their trading partners to provide advice
on ways of improving trading and communications.
ATMS provides support for barcode equipment that can be used in
conjunction with ATMS software or independently of ATMS software.
ATMS works with its customers to carefully plan and manage the
implementation of each project. The key project stages are specification
and design, system tailoring and development, conference room pilot and
phased installation. A comprehensive training schedule is drawn up in
conjunction with the customer.