Ofcom extends Premium Rate Services regulation.

Ofcom extends Premium Rate Services regulation. from Admar Support Services

By: Admar Support Services  27/02/2009
Keywords: address enhancement

Ofcom has confirmed its proposals to improve consumer protection and pricing transparency for calls to the most expensive 08 numbers.  From 1 August 2009, the premium-rate regulator PhonepayPlus will regulate 0871 and 0872 numbers that are charged above 5p per minute and up to 10p per minute (for BT customers). At the same time, Ofcom will also bring 09 numbers charged at these rates (above 5p and up to 10p per minute for BT customers) within PhonepayPlus’ remit.

Consumers expressed a range of concerns to Ofcom about these numbers including a lack of clarity about call pricing and excessively long call centre waiting times.

Under PhonepayPlus regulations, consumers using these numbers will:

  • be better informed about the price of calls;
  • be able to complain about excessively long call waiting times; and
  • be better protected from scams.

The full statement can be found

0870 numbers are subject to separate proposals with a statement due to be issued shortly.

(Source: Ofcom)


Keywords: address enhancement

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