Telephone team management - 2 day course November 2010

By: To Market  29/10/2010
Keywords: Customer Service Courses, customer services training, customer care courses

Telephone team management - 2 day course 24th & 25th November 2010. This is an East Midlands based course ideally suited to all team leaders, supervisors and managers who have management responsibility for customer service, internal sales, telemarketing and telesales teams.

During 2 intense days you will cover all the major topics that will help you get the most out of your telephone based team. You will also benefit from being in a room with other people who like you have the challenges of managing, motivating and leading a phone team.

We all know it's a challenge. We'll cover such topics as 
    -    The role of a phone team manager
    -    Motivation
    -    Praise and reprimand
    -    Coaching
    -    Target setting (for the team)
    -    Time management 
    -    Personal goal setting

plus a host of other relevant topics. The course is fully interactive. There are videos and DVDs to watch, exercises and brain-storming sessions. Plenty to think about. The course is just 4 weeks away so if you want to book please contact us as soon as possible on 01858 461148.

The fee is £499 + VAT for the 2 day course. We will also feed you and keep you watered with coffee and tea. We look forward to hearing from you.

This telephone team management course is ideally suited to any telesales, customer service or telemarketing manager, supervisor or team leader in Coventry, Leicester, Birmingham, Northampton, Kettering, Cambridge, Peterborough, Milton Keynes, Corby, Wellingborough, Newmarket, St. Ives, Nottingham, Derby, Loughborough or wider parts of Leicestershire, Northamptonshire or the East Midlands

Keywords: customer care courses, Customer Service Courses, Customer Service team management, customer services training, Exceeding customer expectations training, telesales management, telesales manager, telesales team motivation, training and customer service,