Benchmarking customer service or telesales team for training - Auditing team performance

By: To Market  19/02/2009
Keywords: Customer service team benchmarking, Telesales team benchmarking,

To Market will carry out an onsite team audit to help benchmark your telephone team - customer service, telesales, telemarketing, contact centre, call centre.

By appraising your telephone team on site at your offices helps you identify training needs before taking the plunge. Getting an independent view of your team can be helpful in the effective management of a customer service or telesales team.

The To Market team appraisal takes place at your offices and so is completely tailored to your team and the feedback is specific. You can even download a copy of a real team audit report from the To Market website by clicking on the team audits page. There is a customer service team audit report and one for a telesales team. They have been cleaned up to protect client confidentiality.

Book a benchmark appraisal on your team today and you may be amazed at how much it helps demonstrate to help with the effective running of your team for just a few hundred pounds. Our senior trainer Andrew Seaward - To Market will carry out the audit on your team.   

Keywords: Customer service team benchmarking, Telesales team benchmarking,