29th & 30th November 2010 - Customer Service telephone skills course - Leicester
customer service, conflict resolution, customer service training
29th & 30th November 2010 will be our final 2 day customer service telephone skills course for customer service personnel in the East and West Midlands.
The course is aimed at customer service, contact centre, call centre and all personnel who deal with incoming calls from customers all day every day.
We'll be covering all the key things you need to know in offering exceptional customer service : listening skills, questioning skills, how to be aware of the impact of your voice and vocal tone, how to deal with difficult customers, complaint handling plus much more.
It will be a lively interactive course where you will also learn by being in a room with other people from different industries who have to face the same issues on a daily basis as you.
The fee is just £399 + VAT, with discounted rates for 2 or more delegates from the same company. Not only will you get 2 days of action packed and fun learning, but we'll even feed you, give you tea and coffee and a full set of wire bound notes (subject to course payment.) What more could you ask for ?!
Enquire for more details or a full course schedule through our website. Or call us on 01858 461148.
This course is ideal for customer service personnel in Leicester, Loughborough, Coalville, Market Harborough, Birmingham, Coventry, Daventry, Leamington Spa, Warwick, Nottingham, Derby, Lichfield, Birmingham or wider parts of Leicestershire, Derbyshire, Nottinghamshire, Northamptonshire or the East Midlands.
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