Training on effective management of a customer service telesales or telemarketing team - audio CD

Training on effective management of a customer service telesales or telemarketing team - audio CD from Associated Learning Systems

By: Associated Learning Systems  19/02/2009
Keywords: coaching, Business Development, Customer Service team management

Training on effective management of a customer service telesales or telemarketing team - audio CD. Available through Associated Learning Systems website.

Customer Service, Telesales, Telemarketing training specialists also offer help, advice and free tips on how to manage an effective customer service or telesales team.

Guides you through KPI systems for outbound telesales teams and general best practice in the effective management of both customer service and telesales or telemarketing teams.

Audio CDs help with advice on targeting, office space, identifying leads, telesales and customer service recruitment, staff retention plus bonus schemes, commission, campaigns and remuneration.

There are also 2 day and 1 day training courses available in UK for customer service, telesales and telemarketing teams. More details available at the tomarket website. Some of these can be fully or partially funded too. 

Keywords: Advice on customer service management, Business Development, business tips booklets, business training audio programmes, coaching, Customer Service team management, Telesales team management, train the trainer products,