This one day seminar is designed to help you behave more assertively in
the workplace to enable you to be more effective in your day-to-day
What is assertiveness?; self assessment; group participation.
Behaviour styles: identifying the difference between aggressive, assertive and submissive behaviour.
Adapting behaviour styles: stages of successful personal behaviour change; goal setting.
Developing an assertive attitude: handling requests; saying 'yes' and 'no'; appropriate responses in practical situations.
Dealing with criticism.
Dealing with emotive responses.
Body language: non-verbal communication.
Case studies: analysing the workplace.
Developing a personal action plan.
learn to identify assertive behaviour and the benefits of being
assertive. Understand when and how to use an assertive manner.
Achieve optimum results in every interpersonal transaction and thus improve work effectiveness.
Workbook with exercises and individual notes to ensure that the skills
learnt on this course will be successfully applied and the knowledge
The opportunity to gain the widely recognised Pitman Training Certificate.
who needs to develop a more confident or less aggressive manner when
dealing with others at work or in any interpersonal dealings.