This one day seminar is perfect for anyone who needs to develop their telephone skills as a key part of their role.
Improving communication skills.
The importance of voice and attitude.
Learning what to say and what NOT to say.
Developing effective listening skills and questioning techniques.
How to sound confident and helpful.
Understanding the customer needs.
Handling awkward situations and calls.
Taking messages, handing over and re-routing calls.
To acquire a confident and friendly telephone manner.
Develop the skills necessary to deal with awkward situations and the taking and passing on of messages in a professional manner.
Increased work effectiveness for individuals through better
understanding and application of the key responsibilities involved in
the job role.
Workbook to use as a reference guide on completion of the course.
The opportunity to gain a widely recognised Pitman Training Certificate.
who would like to improve their telephone communication skills, but in
particular those who use the telephone as an important part of their