This one day seminar takes an in-depth look at the role of the
receptionist and the important contribution this makes to the
successful and effective running of any size business.
Understand the duties of a receptionist.
Learn about the importance of a reception area.
Learn how to present a positive image.
Learn how to make a first impression people remember.
Learn how to develop strategies for dealing with different situations.
Learn how to receive visitors professionally.
Develop effective listening skills and focus on customer care.
To understand the importance of the receptionist’s role and project the best image for your company.Increased work effectiveness for individuals through better
understanding and application of the key responsibilities involved in
this job role.
Workbook with practical exercises and individual notes to ensure that
the skills learnt on this course will be successfully applied in the
The opportunity to gain a widely recognised Pitman Training Certificate.
who wish to represent a company in a front line receptionist position,
or who are asked to deputise in this important role from time to time.