IT Technical Training (Tutor led) Supporting Users Running the Microsoft Windows XP Operating System

By: Pitman Training Preston  17/11/2009
Keywords: microsoft, seminars, computer training

 This course will provide the basic knowledge of system architecture and security needed to provide the students with the requisite skills required to support end users and adhere to ITIL/MOF foundational operations.
Aims and Objectives Perform and troubleshoot an attended installation of the Windows XP operating system. Perform post installation configuration (user configuration apply service packs etc). Answer end user questions related to upgrading from a previous version of Windows. Troubleshoot system startup and user logon problems. Monitor and analyze system performance. Monitor, manage and troubleshoot access to files and folders. Troubleshoot connecting to local and network print devices. Configure and troubleshoot hardware devices and drivers. Configure and troubleshoot storage devices. Configure and troubleshoot display devices. Troubleshoot network protocols and services. Configure and troubleshoot Advanced Configuration and Power Interface (ACPI). Configure and troubleshoot input and output (I/O) devices. Configure support for multiple languages or multiple locations. Troubleshoot security settings and local security policy. Configure and troubleshoot local user and group accounts. Troubleshoot the TCP/IP protocol. Configure and troubleshoot Internet Connection Firewall (ICF) settings. Troubleshoot name resolution issues. Configure and troubleshoot remote connections. Configure and troubleshoot end user systems using remote Desktop and Remote Assistance

Keywords: computer training, microsoft, pitman training, seminars, technical training, tutorial