Customer Service Training

Customer Service Training from MLP Training

By: MLP Training  27/03/2016
Keywords: customer care, customer service training, Customer Service Course

Customer Service Excellence Course Attract More Customers, Increase Customer Retention & Increase Profits By Providing Customer Service Excellence. Caring for your customer is directly related to the success of your business. This Customer service training will give you a deeper understanding of how your service meets your customer’s needs. A happy customer returns again and again. Learn how to keep your customers happy and keep the business coming back for more. Why not join us for the next one day course at The Bolholt County Park Hotel Bury BL8 1PU “Very well presented, thought provoking and informative. Mick Stacey, Manchester City Council See below for the course content 1 Day Customer Service Excellence Course We are now celebrating 25 years of providing great Management Training and we can help you Develop a Customer Focused team. Become a Customer Driven Business, Develop a Customer Focused team, Provide Outstanding Customer Service, Make every customer feel important, Set the standards in your industry, Out-service your competition, and Grow Your Business on Repeat Business. Location: Bury, Manchester Duration: 1 day If you have a voucher code please enter it on the booking page. Caring for your customer is directly related to the success of your business. Customer service training will give you a deeper understanding of how your service meets your customer’s needs. You will learn skills of verbal and non-verbal behaviour and an empowering attitude that will ensure excellence is achieved every time. Customer care is not always about the front line. Internal customer service is the way staff within your organisation respect each other and meet each other’s needs. It is here where the culture of excellent customer care is created and developed. This course will also explore the connection between your internal and external customers and how to balance their needs. Defining customer care Positive and negative customer service experiences Who are your customers? External and Internal customers The customer experience Creating excellent in customer service What assumptions do you make about them? Mapping the customer supply chain Linking internal teamwork and the external customer Managing expectations Communication skills Body language Face to face customer contact Telephone customer contact Email customer contact The ladder of loyalty Customers as your adverts How can you treat them better? Trainer profile: Melanie Windle Melanie Windle is an experienced and creative personal development trainer and group facilitator whose methods and style of delivery empower individuals and groups to realise their potential. Melanie has been involved in developing people for over 25 years. Her specialist areas of training are the personal development skills required for managing ourselves, managing others or being managed. She works extensively across all three sectors – public, private and not-for-profit – both nationally and internationally. Why not join us on the next Customer Service Excellence course and book your place now?

Keywords: customer care, Customer Service Course, customer service training

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