Call management

By: Infinity Technology Solutions Ltd  04/12/2013
Keywords: telephone systems, Call recording, Call Logging

For Business Owners and Managers that want to take control of increasing communication costs, a call management software solution is the answer. A professional call management software solution enables businesses to monitor the performance of their business telephone system, analyse trends, call costs, staffing levels and productivity. Through our direct relationship with Panasonic, we have partnered with 'CommSoft' to offer a comprehensive range of call management applications. These call management applications give you the power to take complete control of your call performance and not only allow you to monitor how your system is being used, but also how cost effective it is for your business. The software can analyse the data it takes from your business systems reviewing individual departments, lines, extensions and every call. In addition, network capacity and capability can be measured, helping you to make accurate decisions about requirements for your business. If you want to track sales teams, support environments or contact centre agents in your call centre operation, monitor employee's telephone, internet and email usage, control costs or predict peak business times and more, the CommSoft call management applications will deliver. To find out more, please call us on 0845 450 4600 or complete our enquiry form. Comms Office Brochure Comms Office Pro Brochure

Keywords: Call Logging, call management, Call recording, telephone systems

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