First Impression Training (aka FIT) specialises in
developing the hidden gifts and talents of customer service and sales teams
through tailor-made learning solutions that build and develop positive customer
relationships on the telephone.
Whether your team is just a handful of sales or
customer service specialists or a 500+ seat Contact Centre operation, FIT's innovative
solutions will provide your people with the skills, techniques and behaviours
guaranteed to enhance your customers’ experience and your organisation's success.
So if you want to build a new telesales or
customer service centre from scratch into a high performing team OR re-energise
the performance of your existing inbound or outbound team to achieve better
results OR positively influence the behaviours of your people to become the
truly memorable voice of your brand AND enjoy sustainable returns on your
training investment... then FIT can help you develop your people to deliver
where it counts – to the bottom line!