ComputerTel Launches their Customer Charter

By: ComputerTel Ltd.  06/03/2013
Keywords: telecommunications, call centre, Voice over IP

ComputerTel are due to launch their Customer Charter, to improve access to their services and promote quality and consistency in their Customer Service Delivery.

ComputerTel believe that this new Charter will help communicate more effectively with their Customers and End Users, and offer them expectations of the standard of service delivery to anticipate.

“ComputerTel’s ethos is all about offering our customers the best possible standards of Customer Service we can and we felt that the most prominent way of showing our commitment to them, was to create a Customer Charter” said Customer Service Director Sarah-Jane Heber-Hall. ” The Customer Service team worked with all departments, to publish a Charter that could be measured and monitored annually, and ensure that we keep our promises made in the charter and continue to go the extra mile to meet and hopefully exceed, our customer’s expectations.”

The purpose of the Charter is to tell customers the standards of service to expect, what to do if something goes wrong, and how to make contact with ComputerTel, quickly and easily. The Charter helps internal and external customers to understand clearly the services ComputerTel provides.

Keywords: call centre, Call Logging, Call recording, IP telephony, performance improvement, quality monitoring, return on investment, telecommunications, Voice over IP, voice recording