Grass Roots Group
Customer Service Improvement, Diversity awareness training
By acquiring new knowledge, skill and confidence people become more productive and more valuable. This is true the world over.We take the view that learning is a strategic investment on which our clients should expect to see a return. Whether the issue is sales or service, reputation or responsibility, competence or certification, we relate the learning to defined corporate goals and relevant corporate measures. In each case we choose a learning method that we know will work and be cost effective.
Customer Service Improvement
With equally valid experience in live sessions, distance learning and online techniques we are able to be impartial. In every case there will be some measure of effectiveness so that we can collect the evidence and quantify the results - for instance we encourage telephone testing to provide proof of compliance, individual accreditation and management reports.
, Diversity awareness training