Effective Communication Skills Course
training courses, personal development, management training
‘Effective Communication’ is essential for successful workplace relationships.
We are always communicating, even when we are not actually saying anything:
‘You cannot, not communicate.’
You are provided with a set of communication tools and techniques that enable you to develop and maintain effective relationships with colleagues and customers.
These easily mastered and quick to implement tools and techniques can be implemented immediately in the workplace.
We focus on experiential learning, not just theory, enabling you to practise your skills in a relaxed and professional environment, and receive useful feedback and coaching from your trainer.
The 3 Communication Channels
Verbal and Non-verbal
Communication Patterns of Rapport
Making & Refusing Requests
Giving Effective Feedback
You will learn:
The significance of the 3 communication channels
How to apply the 3 communication channels to workplace interactions
How to use language (verbal) and body language (non-verbal) to instantly build rapport with colleagues & customers
How to establish rapport with yourself
How to establish rapport, even with difficult people
How to be an active listener
How to make and refuse requests with ease
How to give and receive effective feedback
Action Planning – implementing your skills in the workplace
The communication tools and techniques can be easily applied to a variety of workplace interactions.
You will leave the training event with a greater awareness of how effective communication is integral to your success in the workplace.
Duration: 1 day
Course Code: JTPD01
Call Us On: 01242 515086 or email us at [email protected]
, communication skills
, communication training
, in-company courses
, in-house training
, Interpersonal Skills
, management training
, personal development
, Soft Skills Course
, training courses