FastPass Password Manager

FastPass Password Manager from Proxima Software Solutions

By: Proxima Software Solutions  19/09/2013
Keywords: identity management, User Authentication, Identity And Access Management

Password self-service is widely accepted as one of the recent most important steps in modernizing IT, either as a basic strategy for delivering information and services to customers, or as a process for empowering users to find their own solutions, enabling organizations to improve service and reduce cost. Password problems have long been recognized as the single most requested service internally from the IT service desk. This makes password self-service the first consideration in any serious self-service strategy. Add to this the growing requirement from modern users for non-stop access to services 24*7 from anywhere and self-service becomes imperative. FastPass Enterprise is the ‘best of breed’ solution for password self-service: Secure technology - even for the largest and most complex organizations Best practice guide to ensure user buy in to self-service A typical FastPass conversion rate is between 80-95% of all password related calls, converted from the service desk to self-service transactions. As illustrated in the customer example below, Varde City Council started a FastPass project in August which resulted in an uptake of more than 80% of all password calls by November, and this covered two different password types (Windows and a mainframe password).

Keywords: Identity And Access Management, identity management, Password Management, Password Self-Service, User Authentication,

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