Creating a Great First Impression

Creating a Great First Impression from John McNamara Associates

By: John McNamara Associates  03/11/2010
Keywords: personal development, Education and Training, outplacement counselling

Customer Service training with a difference!

This short programme is a fantastic opportunity for your Front of House people to really understand the importance of, and then learn to deliver, a great guest experience.

Of course, all your FoH team has already had conventional customer service training, but what we offer here is far more profound and enduring: participants will quickly come to experience the impact of meeting someone for the first time, and how they can easily learn to handle this potentially tricky situation in a positive way.

Participants will discover at first hand, not only which cues and signals are significant in human communication, but also why they are so important to us all. This seminar is not the ordinary, meeting-and-greeting type of customer service training, but works at a far deeper level to ensure that your Front of House staff deliver what is required of them, every time, automatically.

In fact, the principles covered in this seminar are of universal application, and all people, at all levels, would benefit from the ideas made plain, simple and accessible in this training.

Keywords: Education and Training, outplacement counselling, personal development