Customer Service training with a difference!
programme is a fantastic opportunity for your Front of House people to really
understand the importance of, and then learn to deliver, a great guest
all your FoH team has already had conventional customer service training, but
what we offer here is far more profound and enduring: participants will quickly
come to experience the impact of meeting someone for the first time, and
how they can easily learn to handle this potentially tricky situation in a
will discover at first hand, not only which cues and signals are significant in
human communication, but also why they are so important to us all. This seminar
is not the ordinary, meeting-and-greeting type of customer service training,
but works at a far deeper level to ensure that your Front of House staff
deliver what is required of them, every time, automatically.
In fact, the
principles covered in this seminar are of universal application, and all people,
at all levels, would benefit from the ideas made plain, simple and accessible
in this training.