We have a wealth of experience in mystery shopping surveys in all aspects of retailing. A Mystery shopping programme is a unique way of collecting customer feedback as well as measuring your customer service operations.
The questionnaire would be developed in conjunction with your current operational and brand standards to ensure that the measurement reflects the company’s key performance indicators.
Our key products include SSM™ and Looking Glass™ however we are also able to develop bespoke solutions for your needs. As well as paper based presentation we also offer a web-based format which provides live data and allows all levels within the organisation to access appropriate visit reports using a dynamic reporting function.