I have several years experience managing this application. I am very familiar with its configuration and maintenance.
I am also very familiar with its database structure and can not only write reports with its integrated Crystal Reports, I can also extract data using MSAccess and from bespoke software applications.
One example of a bespoke application is to produce a business activity monitoring system to display key near real-time and historical information from the ServiceCEO database. This is illustrated in the picture.
I have also developed several applications for integrating ServiceCEO with 3rd part applications such as SAGE.