During counselling the client and the counsellor, meeting on a private and confidential basis, take time to explore a difficulty the client is struggling with, or distress the client is suffering.
Counselling is not directive. The counsellor listens carefully and with patience to begin to understand the problem from the client’s point of view. The counsellor's aim is to help the client to see things more clearly and from a different perspective. This should reduce their confusion and enable them to decide, from their own perspective, the best way forward.
The counselling session is a safe environment where clients can discuss aspects of their lives and feelings, without the worry of being judged. Emotions can be explored thus making them easier to understand.
It is important that the counsellor accepts and respects their client and that trust is developed between them. This enables the client to review their life, relationships and feelings and clears the way for change and development.