Interview Techniques

By: S. A. Associates Management Training Co  04/11/2010
Keywords: management training

 

A one day first-step workshop for staff that interfaces with the customer on the telephone and need to portray the correct corporate image.  This course covers telephone manner and voice, listening skills and handling difficult situations.  The delegate will also develop advance questioning techniques in order to obtain the correct information from their customer.

Keywords: management training

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