ILM Level 3 in First Line Management

By: S. A. Associates Management Training Co  04/11/2010
Keywords: management training


Course duration: 5 days. This intensive and practical course focuses on providing supervisors and first line managers with a recognised qualification whilst sharing insight and learning on the fundamentals of management. Awarded by the Institute of Leadership and Management, the Level 3 Award in First Line Management provides supervisors and first line managers with a recognised qualification that focuses on the core skills required for the new manager. The course, which is accredited by the ILM, can generate significant payback for your employer in terms of cost savings and quality improvements in your workplace. The course provides a toolkit of techniques to apply upon return to the workplace. In addition each delegate will receive one-to-one trainer feedback on the course, to help them plan how they will apply their learning back in the workplace.

Is it right for me?

Suitable for those who are likely to become first line managers (team leaders or supervisors) or who are already in the role but have had little or no formal training. Pre-course Activity In addition to the five days spent on the course, there will be four evening assignments of approximately 20 minutes in duration and a final written assignment following the course itself.

What will it cover?

Induction - The ILM Programme
Welcome to the ILM programme Certification and assignment criteria
Introduction to report writing
Introduction to presentation skills
The Art of Effective Leadership
The difference between leadership and management
 The role of trust and respect in effective team leadership
 Identifying your leadership style
Building a Successful Team
The key characteristics of groups and teams
The stages of team development and the practical actions a manager can take
 The dynamics of effective teams
Team roles Building a balanced team to achieve SMART objectives
The Communication Process
The importance of open communication
Communication using empathy and building effective relationships in the team
 Keeping your team informed
Using social/behavioural styles effectively
Maintaining confidentiality
 The effects of attitudes, perception and cultures on interpretation when communicating
Motivation to Perform in the workplace
The purpose and benefits of appraisals and performance reviews Roles and responsibilities of individuals in appraisals and performance reviews Providing feedback and motivation during performance reviews
Monitoring performance throughout the year
Motivating to Achieve Results Identifying what motivates people at work
The use of feedback to motivate team members
Recognising demotivation and taking appropriate action Positive approaches to offset negative attitudes at work
Motivating people through delegation
Giving and Receiving feedback
The importance of feedback to improve communication and performance
Feedback techniques to motivate and increase performance
 Inviting and accepting feedback to improve your own performance
 Using Information to Make Decisions
The importance of adequate and relevant information for effective decision making
 Using decision making models to aid problem solving at work
How to gather data
 Problem Solving Skills
 Recognising the existence, nature and scope of the problem
Methods to analyse and evaluate problems
Presenting your case - providing facts and evidence
Brainstorming and creative thinking techniques
Calculate and use simple summary statistics
 How to evaluate options
Effective decision making
Evaluate outcomes of problem solving activities
Handling people problems
The ILM Level 3 award is a fantastic grounding for any first line manager who wishes to learn some of the basic principles of line management as well as gaining a professional and internationally recognised qualification. The benefits of ILM membership means that learners have access to a library of current management development thinking as well as continued support from the ILM should they wish to continue learning throughout their professional career. One of the main objectives for learners attending this course is to learn how to communicate effectively and build trust and commitment within their teams. This course provides this in addition the key principles on performance management .

Keywords: management training

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