This course provides a, step-by-step approach and specific tools for dealing with
workplace problems. You will gain an understanding of processes for identifying and structuring problem situations, generating alternatives, analysing courses of action, and choosing the optimum level of participation in decision-making.
You will learn how to enhance team dynamics for problem solving, how a
shared systematic approach eliminates anxiety, stimulates creativity, speeds resolution, and generates support for the solution
Examine the conditions that promote creative approaches,“out-of-the-box”thinking,and innovative solutions.
Using problem solving models: linear processes, force field analysis
Employing techniques to expand perception and challenge assumptions
Applying the most effective decision-making style
Choosing between individual or team-based processes
Using facilitation tools to enhance team capabilities
Planning for implementation