Behaviour Management

By: I T Training Solutions Ltd  12/08/2010
Keywords: adult education, IT Services, computer training

    This course will give the participants the opportunity to identify what is acceptable and unacceptable behaviour within North Yorkshire Libraries. It will allow the delegates to develop their skills to deal with difficult or aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.

Keywords: adult education, computer education, computer lessons, computer training, content management system, content management systems, Database Design, education services, IT consultancy, IT Services, it training, Training Consulting, Training Services

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