PT-6910 at St Pancras Champagne Bar, London

PT-6910 at St Pancras Champagne Bar, London from Partner Tech UK Corp Ltd.

By: Partner Tech UK Corp Ltd.  05/04/2011
Keywords: catering and hospitality, Point Of Sale Systems

 

The Client

With its iconic Victorian architecture, St Pancras International

railway station is one of London’s best loved landmarks. Following

a major £800 million architectural restoration and extension

programme, the station is now not only home to the Eurostar

but is renowned as a grand retail and hospitality venue with a

number of high quality retail stores, bars and restaurants.

Bar Manager, Doni Ramalho said:

“We recently had a special offer on strawberries and

champagne and having the centralised system meant

that if someone orders the ‘special’ then the order

for champagne goes to the bar and the strawberry

order goes to the kitchen in the restaurant.

This saves time for my staff and means we can provide

the world class service that customers expect in a bar

of this quality.”

The Challenge

One of the station’s major attractions is its new Champagne Bar,

Europe’s longest at over 90 metres, which runs the length of the

upper concourse platform from where the Eurostar train departs.

With seating for up to 300 people and serving a vast range of

champagnes, cocktails and dishes, the Champagne Bar is an

impressive centrepiece to the station but its sheer scale presents a

major challenge in terms of maintaining good customer service.


The Solution

Working with solution providers, SPA Till Technology, who

built the bar’s IT infrastructure, Partner Tech UK has supplied

numerous touch screen terminals at strategic points along the

length of the bar, and amongst the seating areas.

With an average of ten staff working at any one time across the

whole bar, one central till was wholly impractical and so various

tills have been installed for quick and easy access, enabling food

orders to be transmitted back to the kitchen via WiFi connection.

The tills in the Champagne Bar can also communicate with the

Partner Tech tills installed in the restaurant.

Partner Tech’s Managing Director, Tim Van den Branden said:

“We are delighted to have secured this prestigious

order and it is very rewarding to see our EPOS solutions

operating in such a world class, flagship venue.”

Keywords: catering and hospitality, Point Of Sale Systems

Contact Partner Tech UK Corp Ltd.

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