With its iconic Victorian architecture, St Pancras International
railway station is one of London’s best loved landmarks. Following
a major £800 million architectural restoration and extension
programme, the station is now not only home to the Eurostar
but is renowned as a grand retail and hospitality venue with a
number of high quality retail stores, bars and restaurants.
Bar Manager, Doni Ramalho said:
“We recently had a special offer on strawberries and
champagne and having the centralised system meant
that if someone orders the ‘special’ then the order
for champagne goes to the bar and the strawberry
order goes to the kitchen in the restaurant.
This saves time for my staff and means we can provide
the world class service that customers expect in a bar
of this quality.”
One of the station’s major attractions is its new Champagne Bar,
Europe’s longest at over 90 metres, which runs the length of the
upper concourse platform from where the Eurostar train departs.
With seating for up to 300 people and serving a vast range of
champagnes, cocktails and dishes, the Champagne Bar is an
impressive centrepiece to the station but its sheer scale presents a
major challenge in terms of maintaining good customer service.
Working with solution providers, SPA Till Technology, who
built the bar’s IT infrastructure, Partner Tech UK has supplied
numerous touch screen terminals at strategic points along the
length of the bar, and amongst the seating areas.
With an average of ten staff working at any one time across the
whole bar, one central till was wholly impractical and so various
tills have been installed for quick and easy access, enabling food
orders to be transmitted back to the kitchen via WiFi connection.
The tills in the Champagne Bar can also communicate with the
Partner Tech tills installed in the restaurant.
Partner Tech’s Managing Director, Tim Van den Branden said:
“We are delighted to have secured this prestigious
order and it is very rewarding to see our EPOS solutions
operating in such a world class, flagship venue.”