Claire Boscq-Scott 4 starservices
marketing, Services, customer service
Claire Boscq-Scott 4 Star Mystery Shopping is ideal for any businesses that deals directly with its clients. It can also be used to evaluate the service levels of competitor outlets, allowing you to stay one step ahead at all times.
Mystery shopping is one of the most effective ways for retailers and service companies to monitor their progress and position within their market. Retail stores, hotels, restaurants, theatres, property management companies and automobile dealers are amongst the many organisations that employ mystery shoppers to help evaluate and improve their customer service.
In order for your businesses to be successful and generate year upon year growth, it must maintain high levels of customer satisfaction. Any organization can better serve its customers if it understands their current customer experience and whether its product or service is being sold or represented as intended. Objectively measuring service is essential because studies have found that only five percent of unhappy customers will register a complaint, whilst the other 95 simply stop returning to the business after a negative experience.
Mystery shopping is the key to keep companies informed and can identify improvements or any necessary changes required for a more positive customer experience.
, Customer Experience
, customer service
, Jersey Channel Island
, mystery shopping
, Sales Marketing