Secretary/PA Development- 8 Days

By: Taylor Mason Training  16/09/2011
Keywords: Management Courses

Advanced Secretary and PA training - Module 1 – Essential Secretarial Skills - 3 days Overview: In this course, you will learn the “essential skills” that are required to be successful in your role. Objectives: Understand how to manage different people in different environments Undertake stakeholder analysis Build relationships with stakeholders Assert themselves confidently, maximising their personal impact Details: Management Skills – the key skills, attributes & behaviours of “good” managers, the role and its responsibilities, why people are your greatest resource, delegation and development of others, problem solving and decision making Stakeholder Analysis – defining a stakeholder, stakeholder identification, analysing stakeholder needs, stakeholder mapping Building Relationships – understanding different personalities and different needs, analysing your relationships, challenges with maintaining relationships, overcoming challenges Assertive Communication – communication styles, verbal, vocal & visual communication, assertive versus aggressive versus passive behaviours, choosing appropriate communication methods Format & Duration: This three day course is delivered using short spells of the theory for each of the main elements followed by individual and group exercises to enforce the learning. You will identify your own skills, attributes and behaviours and ways to improve them where necessary. Module 2 - Time Management / Speed Reading – 1 day Overview: This module looks at focusing on priorities, minimising interruptions and the art of speed reading in order to maximise the time we have. Objectives: Prioritise their tasks Plan their days, weeks, months & years Eliminate their time challenges Read more quickly without losing comprehension Details: Your Time Challenges – diagnostic questionnaire on time challenges, how to improve on these challenges, hints & tips Identifying Priorities – organisational, departmental, team & individual priorities, urgent versus important, personal priorities Planning – daily, weekly, monthly planning, when & how to plan, SMART objectives, paper versus technology Common Time Challenges – meetings, email, phone calls, system breakdowns, people – hints and tips to overcome these challenges Speed Reading – how it can help, scanning & skimming, slow, oral, auditory & visual readers, techniques to improve speed and comprehension Format & Duration: This one day course is delivered using discussion groups, group & individual exercises with short input of theory of time management and speed reading. It provides an opportunity for all delegates to learn from others experiences and what works in their job environment.. Module 3 - The Changing Environment – 1 day Overview: In this course, you will learn how to implement and manage change in a constantly changing environment. Objectives: Recognise the need for change Plan for change Communicate through change Manage the impact of change Successfully implement change Details: Why Change? – identifying factors for change, public sector & private sector change, introduction to change theory – including change curve Planning for Change – analysing the process of change, identifying barriers to change, determining available support Communicating Change – using change adopters, when, how and who to communicate with during change Managing the Impact – stakeholder education, stress management strategies, coping with fear Implementing Change – engaging stakeholders, maximising the benefits, labelling & celebrating milestones, reporting results Format & Duration: This one day course is interactive, with small inputs of theory followed by individual or group practical exercises to enforce the learning. A variety of change tools will be explained and used within the day, that they can then use on their own change projects. Module 4 - Negotiation Skills – 1 day Overview: In this course, you will learn and perform the steps to successful negotiations. Objectives: Prepare for negotiations in any environment Initiate negotiations Follow through on negotiations Details: Preparing to Negotiate – establish a successful mindset, research the other party, determine the value of what’s being negotiated, where & when to negotiate, establish your best & worst acceptable outcomes Initiating Negotiation – establish rapport, establish your status, choose your communication method, identify rules of engagement, set timelines, how will results be communicated? Negotiating – Encourage other party to issue the first proposal, make the first proposal, countering proposals, accept an offer or abort the negotiation, work through an impasse Follow Through – Evaluate the negotiation, follow up on the relationship Negotiating in Different Circumstances – cross-cultural negotiation, cross-generational negotiation, cross-sector negotiation Practice – practice of elements discussed during course using situations familiar to attendees. Format & Duration: This one day course is delivered using short spells of the theory of negotiation and a variety of exercises using simple tools that can be used in real negotiation situations. An opportunity to practice what’s been learnt is the final element of the course. Module 5 - Project Management – 2 days Overview: This course is an introduction level course to project management, taking you through the project lifecycle. Objectives: Initiate projects Plan projects Monitor and control projects Close projects Manage a project team Details: The Project Life Cycle – what is a project? What project terminology do you use? The project management life cycle, the role of the project manager Setting up for Success – the meaning of success, what happens during initiation? putting together a Project Initiation Document The Project Team – Selecting team members, team charters Risk Management – defining, analysing and managing project risk Project Plans – the work breakdown structure, work package sequencing, the scheduling process, time estimates Project Budgets – What is a budget? Creating preliminary budgets, budget & schedule balancing Project Tracking & Control – moving the project forward, monitoring project progress, Earned Value Analysis, getting back on track Project Reports – communications overview, performance reports, change requests Project Close Out – elements to close out, evaluation of people & project Format & Duration: This 2 day course uses one project as the practical element to the course. You will use this project throughout the 2 days to practice each element of the course, from writing the initiation document, determining budget to end.

Keywords: Management Courses

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