Taylor Mason Training
This cultural diversity and awareness course will provide you with an overview and understanding of the key issues relating to ‘culture’: in particular, an awareness of how cultural practices differ between different racial and national groups. The course is practically based and delivers indepth advice on providing services to a diverse customer/user base, extremely useful in todays multi cultural societies.
You will benefit by ensuring that they are able to recognise the needs of different people that you interact with, and are able to effectively adapt your approach to different people.
This culture and diversity awareness course is interactive in nature, utilising a range of learning methods including pair’s exercises, tutor input, plenary discussion, group work and case studies.
Key learning during this course will enable you to understand:
Define cultural diversity and some of the ways that it manifests itself - in all aspects of life
Describe some of the ways in which different groups of people differ, in terms of cultural diversity – such as customs and practices, and ways of communicating
Explain the benefits to all parties of being aware of cultural diversity, and the reasons why we need to be
State their response to a number of practical issues of cultural diversity, which they may experience as part of their job
Recognise when they need to change their approach to a particular person (or group of people) in order to ensure a successful outcome
Deploy some strategies to help them do this, back in the ‘day job’
There is no pre course work required for this cultural diversity training and is suitable for anyone who regularly works with different cultures, see our working with diversity courses for more indpeth learning in equality and diversity
Proposed Course Outline:
The topics covered in this half day cultural diversity course are:
Introduction and Welcome
Views and Opinions
Benefits and Reasons for increasing our cultural awareness
Free your Mind! Prejudice, discrimination and stereotyping
Practical Examples and Case Studies
Course Evaluation and Close
This course is delivered over: 1.00 day
In-house Courses - £625.00 per day*
All prices are excluding VAT, travel is charged with In-house courses at 40p per mile from our head office.