Taylor Mason Training
You will learn effective techniques in dealing with difficult situations professionally; you will be able to identify the underlying causes of difficult behaviour. You will also understand the model for managing conflict, keeping calm to resolve problems and understand the techniques used to overcome negative and aggressive behaviour.
No pre course work is required for this conflict resolution course
Proposed Course Outline:
Dealing with Difficult People
Dealing with people who are aggressive, cynical or obstructive
Identifying and dealing with the underlying causes of ‘difficult behaviour’
Dealing with Difficult Situations
Typical situations you may face at work and ways of dealing with them
Dealing with situations and events rather than personalities.
Tips for Dealing with Conflict
A model for managing conflict
Tips for keeping calm
How to resolve problems and move forward
At the end of the workshop you will be able to:
Approach people problems with increased confidence and an enhanced understanding of
the reasons behind colleagues’ behaviour.
Understand techniques which can be adopted to overcome negative or aggressive behaviour.
Explain when and how the disciplinary policy should be utilised
This course is delivered over: 1.00 day
In-house Courses - £875.00 per day*
All prices are excluding VAT, travel is charged with In-house courses at 40p per mile from our head office.