Softdial Contact Center™

Softdial Contact Center™ from Sytel Limited

By: Sytel Limited   21/04/2009
Keywords: Ivr, Contact Centre Solutions, predictive dialing

Softdial Contact Center™ is a series of contact center services built around a command and control hub known as Softdial CallGem™. Softdial CallGem™ takes responsibility for call session management, routing, ACD logic and pacing, and provides clean and consistent interfaces for the various line-of-business applications required to make up a complete contact center solution. Softdial CallGem™ also embodies Softdial Plugin®, Sytel’s proven and world-leading predictive pacing engine.

Keywords: agent scripting, Contact Centre Solutions, Ivr, predictive dialing