development, learning, Bespoke
Developing Relationships through customer service excellence consultancy and training, internal communication, employee engagement and wellbeing; plus team development and diversity programmes.
No man is an island – we interact with people in all aspects of life. In these days of technology and virtual working, it is more important than ever to make time to build and develop our most significant relationships – with our customers, employees and colleagues.
Customer Service has never been more vital than it is today. Yet many organisations still fail to invest – and if they do, many run off-the-shelf customer service skills programmes and wonder why nothing fundamental has changed.
We believe that to truly achieve Customer Excellence, you need to put your customers at the heart of your organisation and we can help with:
Emotionally Intelligent Customer Care
Improving Internal Customer Service
Developing a Culture of Customer Excellence
Customer Care Audit / Process Improvement
Creating a Customer Charter / Strategy
Putting your Personal Signature on Customer Service
Customer / Stakeholder Involvement
Customer Care Induction
POW! Customer Conversations: 7 Pearls of Wisdom for 21st Century Customer Care
Employee Engagement and Wellbeing - is so much more than just a modernised version of job satisfaction or the latest buzz word for employee communication. We see engagement as the heightened emotional connection that employees feel for their organisation, which leads to increased ownership and greater discretionary effort, at the same time as improving their sense of well-being.
After implementing successful improvement programmes with a wealth of organisations, our consultants have developed and refined simple and powerful activities for raising engagement, such as:
creating, communicating and role-modelling business values with integrity;
improving internal communication using storytelling and appreciative inquiry;
wellbeing programmes that promote workplace fitness, laughter and happiness;
developing engagement champions and establishing an employee voice in your business.
Team Development - With the changing shape of organisations today, individuals are increasingly called upon to participate in different types of team, such as global, cross-functional or virtual, not to mention partnership and remote working.
We have created a range of activities to help individuals and teams
Promoting discovery and creating a team vision
The individual as part of the team
Working with different personality / team types
Strategic team workout
Themed teambuilding events
Diversity and appreciating differencemaximise the benefits of working together: