Making appointments by call

By: Institute of Microtraining  25/11/2016
Keywords: telephone

Microtraining has a host of useful tips and tools to increase your hit rate on the telephone. The contents are suitable for all telephone support staff and employees that mainly work on the phone. Hurdles and obstacles Growth of anticipation due to the telephone call with the customer, provision of essential documents Professional tips on process, voice and language Starting a conversation and surveying/ creating demand Professional tips on active listening and controlling a discussion Active listening, question types, positive rhetoric on the phone, avoidance of “deadly telephone sins”

Keywords: telephone

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