Customer Service Training
Brenell Training Consultants
training courses, corporate training, business training
We provide customer service training for businesses and organisations across the UK.
Every employee represents your organisation to every client they come across and what they say, how they say it and what they do leaves a lasting impression in the mind of your customers.
Our courses ensure everyone in your business plays their part in delivering a positive message about your organisation to your clients.
Our training allows you to identify and set standards for your business and for all your customers - whether they be internal, external, face-to-face or over the phone.
All our courses are designed to maximise your investment in both your people and business and show you how to deliver a great experience to your customers every single time.
By the end of the training your workplace will know what great customer service looks and feels like and deliver a great experience every time.
We can deliver our courses in hourly, half-day, day-long or week-long sessions or as part of a month-by-month development programme following our initial comprehensive Training Needs Analysis (TNA).
Personal customer care coaching is available and we can integrate your own customer service management reports and data into the training using actual examples of customer care as experienced by your customers.
We will also help you put Personal Development Plans (PDPs) in place allowing you to monitor your ongoing performance and identify future customer care needs.
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