Small energy suppliers push up customer service standards

By: Glenn Oxberry, Authorised Distributor Utility Warehouse  08/02/2012
Keywords: Gas Utilities, gas suppliers, electricity supplier

I have added a link to the an independent website regarding customer service and the fact that the smaller companies are the best in the market. Beating the Big 6.

Here's a snippet from the article:

" Small suppliers do bestA more recent report by Which?, however, suggests the Big Six still have some way to go in terms of customer satisfaction. Admittedly the article, Energy Complaints, which appears in the February 2012 issue of Which?, focuses on the domestic market, but it found that highest customer satisfaction scores went to smaller suppliers. Good Energy topped the table with the highest customer score (84 per cent) based on a combination of overall satisfaction and likelihood to recommend. It was followed by Utility Warehouse (78 per cent) and Ecotricity (77 per cent). The Big Six took six out of the seven bottom slots in the table – SSE doing best, with a customer score of 51 per cent, and npower coming last with only 41 per cent. First Utility also notched up a fairly unimpressive 46 per cent. "

http://www.greenwisebusiness.co.uk/news/small-energy-suppliers-push-up-customer-service-standards-2994.aspx

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